I have evaluated TrackStudio and absolutely love it. It has by far the best layout, look and feel, etc. of anything in the same application domain that I've looked at. I plan on recommending it to all of my friends' companies, etc. as the pricing is great, and the product in my eyes seems unbeatable at the moment. Your product is EXCELLENT and as I have said, I plan on recommending it constantly to anyone who needs a good bug tracking system, and to try to convince them to switch to your product from there existing bug tracking software due to your superiority.