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TS fails randomly

PostPosted: Fri Oct 07, 2016 8:09 am
by allap
Hi All,

I do get following custom notification:

Exception: Request failed for
http://IPADDRESS:8888/TrackStudio/Login ... =loginPage
returned code 500. Truncated server response: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "/TrackStudio/strict.dtd">


Also, I am getting error page often, see attachment.
Default access log show just get and post requests.

Thanks in advance.

Re: TS fails randomly

PostPosted: Fri Oct 07, 2016 7:32 pm
by admin
Do you have any stack traces in trackstudio.log ?

Re: TS fails randomly

PostPosted: Wed Apr 19, 2017 6:46 pm
by arifuli
Hi Admin,
Attached is TS log file. According to our understanding, the exceptions started from the JDBC connection pool part. Seems like we've some memory leak somewhere in the connection release. Can you please check this and let us know if full log is needed. We'll share the log in private due to organizational regulations. Please suggest how to do that.

Regards,
Arif

Re: TS fails randomly

PostPosted: Thu Apr 20, 2017 10:32 am
by admin
arifuli wrote:Hi Admin,
Attached is TS log file. According to our understanding, the exceptions started from the JDBC connection pool part. Seems like we've some memory leak somewhere in the connection release. Can you please check this and let us know if full log is needed. We'll share the log in private due to organizational regulations. Please suggest how to do that.

Regards,
Arif


It's database connectivity issue, please check that dbms works, server responds, settings are correct, etc.