Support Forum

[Simon H]

We have the single server licence which I understand is unlimited users. I have just tried to add a new user but got error "user limit exceeded". This would be the 22nd user.

[Petr]

Hi.
This limit is depended from parent user setting. I guess that parent user has limit on subusers. You need go to parent user, where you want to add new users, Then go to edit and set up need number of user limit.

[Simon H]

Thanks Petr. That did the trick