Support Forum

[victor]

Hello,

I have some task transition notification filters.

For example: I have a handler notification filter that send a notification to the new handler when some one (except the new handler) do a transition in a task and assign the task to this new handler.

The filter definition is:
- Handler IS 'current user'
- Message submiter IS NOT 'current user'

The problem is that I receive a notification (triggering this same filter) when some one change the task description.

Could I define the filter to not receive this notification when someone change the task description?

Thanks

[admin]

Hello,

I have some task transition notification filters.

For example: I have a handler notification filter that send a notification to the new handler when some one (except the new handler) do a transition in a task and assign the task to this new handler.

The filter definition is:
- Handler IS 'current user'
- Message submiter IS NOT 'current user'

The problem is that I receive a notification (triggering this same filter) when some one change the task description.

Could I define the filter to not receive this notification when someone change the task description?

Thanks

Sorry, no. But I think that task description should change quite rare.
I found that for management quite useful email subscription (instead of email notification). For example, you can receive list of all bugs closed today daily - so you receive just one message with all information instead of many.

[victor]

Sorry, no. But I think that task description should change quite rare.
I found that for management quite useful email subscription (instead of email notification). For example, you can receive list of all bugs closed today daily - so you receive just one message with all information instead of many.

Sure, I think that for management I could try the subscription feature. But I am using notification to every user when he receive a task... this is important for us because we are trying to use trackstudio to administrate tasks and need that users know when receive a task.

Really this 'extra' notification to the handler when someone change the task description is not a very important thing. I think that maybe I would like receive the two notifications (task assignment and task change), but only I want know if I could learn a bit more about notification system. You know the confussion that this feature cause to me ;)

Thanks a lot,

-Victor

[admin]

Sure, I think that for management I could try the subscription feature. But I am using notification to every user when he receive a task... this is important for us because we are trying to use trackstudio to administrate tasks and need that users know when receive a task.

Really this 'extra' notification to the handler when someone change the task description is not a very important thing.

When we consider new features we try to understand how complex and generic interface it require. Often some features (such as user creation from email) require complex interface, often more easy to implement feature than describe how to use it

I think that maybe I would like receive the two notifications (task assignment and task change), but only I want know if I could learn a bit more about notification system. You know the confussion that this feature cause to me

Yes, I was read your docs, filters and email notification part impress me very much, we plan to improve our documentation here