Support Forum

[Simon H]

I have just tried to log into our TrackStudio but get the message "Your support contract has expired. Renew it today!" and cannot log in. I think our support contract expired some time ago, but we have a perpetual license for TrackStudio. How can we continue to use the application, please?

[Simon H]

TrackStudio is working perfectly this morning. I haven't done anything, except that the backup would have restarted it overnight. Odd.

[admin]

I have just tried to log into our TrackStudio but get the message "Your support contract has expired. Renew it today!" and cannot log in. I think our support contract expired some time ago, but we have a perpetual license for TrackStudio. How can we continue to use the application, please?

Generally this occurs when you install new version, which released after your license support period is over. Please send me by e-mail (maximkr@trackstudio.com) your anonymized database backup and license file. Which version do you use now ?