Support Forum

[ariful_islam]

Hi,
we're using TrackStudio version 5.0.8 (WAR running on Tomcat 7 and using PostgreSQL 9.2) in our organization and we want to upgrade to the latest version. We've around 550K tickets on the system. How we can upgrade application to version 5.5.0 and database (PostgreSQL 12) seamlessly without any ticket/attachment migration?

Where can we find the upgrade instructions?

Regards,
Arif

[admin]

Hi,
we're using TrackStudio version 5.0.8 (WAR running on Tomcat 7 and using PostgreSQL 9.2) in our organization and we want to upgrade to the latest version. We've around 550K tickets on the system. How we can upgrade application to version 5.5.0 and database (PostgreSQL 12) seamlessly without any ticket/attachment migration?

Where can we find the upgrade instructions?

Regards,
Arif

Hello!

Actually 5.0 and 5.5 use the same database/attachment format, so you can try to install a new version and point it to the same database. But backup everything first.