TS fails randomly

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TS fails randomly

Postby allap » Fri Oct 07, 2016 8:09 am

Hi All,

I do get following custom notification:

Exception: Request failed for
http://IPADDRESS:8888/TrackStudio/Login ... =loginPage
returned code 500. Truncated server response: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "/TrackStudio/strict.dtd">


Also, I am getting error page often, see attachment.
Default access log show just get and post requests.

Thanks in advance.
Attachments
ts.JPG
Screenshot
ts.JPG (26.43 KiB) Viewed 2015 times
allap
 
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Re: TS fails randomly

Postby admin » Fri Oct 07, 2016 7:32 pm

Do you have any stack traces in trackstudio.log ?
Maxim Kramarenko (mailto: maximkr@trackstudio.com)
TrackStudio - Hierarchical Bug & Issue Tracking Software
http://www.trackstudio.com
admin
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Re: TS fails randomly

Postby arifuli » Wed Apr 19, 2017 6:46 pm

Hi Admin,
Attached is TS log file. According to our understanding, the exceptions started from the JDBC connection pool part. Seems like we've some memory leak somewhere in the connection release. Can you please check this and let us know if full log is needed. We'll share the log in private due to organizational regulations. Please suggest how to do that.

Regards,
Arif
arifuli
 
Posts: 3
Joined: Wed Apr 19, 2017 6:17 pm

Re: TS fails randomly

Postby admin » Thu Apr 20, 2017 10:32 am

arifuli wrote:Hi Admin,
Attached is TS log file. According to our understanding, the exceptions started from the JDBC connection pool part. Seems like we've some memory leak somewhere in the connection release. Can you please check this and let us know if full log is needed. We'll share the log in private due to organizational regulations. Please suggest how to do that.

Regards,
Arif


It's database connectivity issue, please check that dbms works, server responds, settings are correct, etc.
Maxim Kramarenko (mailto: maximkr@trackstudio.com)
TrackStudio - Hierarchical Bug & Issue Tracking Software
http://www.trackstudio.com
admin
Site Admin
 
Posts: 8139
Joined: Thu Jan 01, 1970 3:00 am
Location: Smolensk, Russia


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