Some E-mail notifications not working

Discuss problems installing or using TrackStudio.

Some E-mail notifications not working

Postby Simon H » Thu Jun 13, 2013 2:46 pm

We use a lot of e-mail notifications from TrackStudio. Some weeks ago some of them stopped working. We checked and compared and cannot see why some have stopped while others continue to work perfectly. We are using version 4.0.18. Not having these e-mails is really reducing the effectiveness of TS. What can we do to fix this?
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Re: Some E-mail notifications not working

Postby a-b-c » Fri Jun 14, 2013 12:59 pm

Hello, Simon! We had the same problem because of bad mail templates. Be sure that you update them during TrackStudio update.
TrackStudio 5.0.5 20150422 SA x64/Windows/PostgreSQL 9.4
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Re: Some E-mail notifications not working

Postby Simon H » Fri Jun 14, 2013 1:27 pm

All e-mails use the same template, but there are plenty of merge fields to adapt it to the different situations. We will test with a blank template the proceed according to results. Thank-you for the reply.
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Re: Some E-mail notifications not working

Postby Simon H » Fri Jun 14, 2013 3:28 pm

We tried a blank template. This did not solved the problem.
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Re: Some E-mail notifications not working

Postby Alton » Sat Jun 15, 2013 1:02 pm

We are using version 4.0.18. Not having these e-mails is really reducing the effectiveness of TS. What can we do to fix this?




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Last edited by Alton on Mon Jul 28, 2014 10:11 am, edited 2 times in total.
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Re: Some E-mail notifications not working

Postby admin » Sun Jun 16, 2013 11:43 am

We required anonymous database backup + your templates + how to replicate. Can you send them to maximkr@gmail.com ?
Maxim Kramarenko (mailto: maximkr@trackstudio.com)
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