Support Forum

[teenguyen]

Hi TrackStudio support team!
In the transition matrix, I set Receive Notifications of Note for Manager and Developer only, so the if developer - John send a note out, then all the managers will receive John note. Is there a way to set if the devloper - John send out a note then only manager - Smith will receive the note ( I don't want all the managers receive John's note because they consider it as spam)

Thanks

[admin]

In the transition matrix, I set Receive Notifications of Note for Manager and Developer only, so the if developer - John send a note out, then all the managers will receive John note. Is there a way to set if the devloper - John send out a note then only manager - Smith will receive the note ( I don't want all the managers receive John's note because they consider it as spam)

Just remove (if its possible) managers from Access Control for task - if somebody has no access rights to task - they does not receive email notification. You should decide about managers and subprojects about they responsible, create subprojects and add managers to them. Also, you can add rights to developers to specific subproject or task.

If you has some hierarchy of managers - they should has different roles in process. So, if some manager should accept requirements and another accept budget - just create specific status for them and add message types "accept requirement" and "accept budget". Set email notification for the first (receive email when task ready to accept requirements), and second (when task ready to accept budget) managers.

Also please note, that you should not think about your software process as interaction between concrete John and Smith - try to identify common user roles and their rights, tasks hierarchy and typical task processing steps and describe it as some process.

[admin]

Hi TrackStudio support team!
In the transition matrix, I set Receive Notifications of Note for Manager and Developer only, so the if developer - John send a note out, then all the managers will receive John note. Is there a way to set if the devloper - John send out a note then only manager - Smith will receive the note ( I don't want all the managers receive John's note because they consider it as spam)

Thanks

We'll implement this feature in 2.7 in more easy and powerful way, than workflow configuration.

[michaelneale]

I have turned off all notification checkboxes in the transitions matrix, but am still getting some notifications. Any ideas?

Also, am very keeply looking at how the notifications will work in the 2.7 version - any chance we can see a preview of it running sometime soon?

[admin]

I have turned off all notification checkboxes in the transitions matrix, but am still getting some notifications. Any ideas?

Possible, you receive email notification when you create new task or new user. Send me sample by e-mail.

Also, am very keeply looking at how the notifications will work in the 2.7 version - any chance we can see a preview of it running sometime soon?

Yes, we plan to release EAP2 next week. But what Servlet Container/DBMS you use (we does not test EAP on all DBMS/Servlet combination) ?

[michaelneale]

We are using weblogic 6.1, and oracle 8.1.7 (on win2k and solaris respectively). Out mail server runs on BSD (!) - so a real mix !

I have turned off all notification checkboxes in the transitions matrix, but am still getting some notifications. Any ideas?

Possible, you receive email notification when you create new task or new user. Send me sample by e-mail.

Also, am very keeply looking at how the notifications will work in the 2.7 version - any chance we can see a preview of it running sometime soon?

Yes, we plan to release EAP2 next week. But what Servlet Container/DBMS you use (we does not test EAP on all DBMS/Servlet combination) ?

[admin]

I have turned off all notification checkboxes in the transitions matrix, but am still getting some notifications. Any ideas?

Also, am very keeply looking at how the notifications will work in the 2.7 version - any chance we can see a preview of it running sometime soon?

How you find new email notification features in 2.7 ?