Support Forum

[sellingerd]

Hello,

I have a user who inadvertently deleted a project item (we are currently using TrackStudio hosted).

We know the id of the parent task and have a good idea about the name of the deleted task.

Is it possible to recover this deleted project?

thanks in advance.

dennis.

[admin]

Sorry, it is not possible (at least easely). How many tasks do you lost ?

[sellingerd]

I think we lost around 20 tasks.

I am not sure exactly when (or even by who) they were deleted, but it was between 2-15 of June.

Maybe in future versions we could maintain a "trash can" of deleted items so that we would have to delete something then empty the trash can.

In addition, (this might already exist), maybe we should have a user right that would control whether or not a user is allowed to delete tasks or not.

[admin]

Yes, this is possible to control, but not in TS Host version.

I can try to get database from backup and install in on another server, so you can copy/paste and re-create required tasks manually (but it's difficult to recover attachments the same way).

Let me know if I should try this and which backup I should take (we backup database every day).

[sellingerd]

We would *really* appreciate it if we could recover these from backup. According to my user, the day we believe that would be the best for recovery would be 9 June 2009.

We are looking for the direct parent of the task #68683.

Thanks in advance.

[admin]

Please open http://maximkr.trackstudio.com:8888/TrackStudio

I'll turn off this instance for night, so please tell me when you done.

[areiar]

Hello,
I'm the user that deleted the project item. The link you provided doesn't work anymore. Can you turn it on now ? I'll restore the deleted tasks and tell you when finished.
Thanks

[admin]

Done, try it now.

[areiar]

Thanks Maxim !
I can connect and export my deleted project item (#17299) in an xml file. But how can I import it in our real project tree ? Is there an import option ?

[admin]

Thanks Maxim !
I can connect and export my deleted project item (#17299) in an xml file. But how can I import it in our real project tree ? Is there an import option ?

No, only manually.