Support Forum

[arifuli]

Hi,
We're running TS 5.0.6 and currently have a lot of old Tasks which are in different status (open, closed, fixed etc.). We want to export old tickets to external file based on category, status, submit/close date etc. and then remove these tasks from TS. How can we do it? Through custom scripts? Any help/example would be really appreciated.

Regards,
Arif

[admin]

Just create another instance of TrackStudio with old tasks, and delete old tasks using TrackStudio UI.

[arifuli]

Hi,
For initial implementation, we can create new instance and keep old tasks. But every month we'd be archiving closed tasks on production TS instance and we need to move them to other instance. How can we export from one instance and import into the other one? There would be tickets and attachments.

Regards,
Arif

[admin]

This is very complex task, really difficult to implement, even with scripts. Try to find another solution for your case.

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