Support Forum

[Andy]

The time between clicking on the "add" and showing the new task information page is quite slow, slower than many other tasks in the system. The web page says it takes ~1sec, but in real time it seems much longer -- up to 10-15 sec. Other pages, whose reported time is <1sec take much less time.

I'm using Trackstudio host.

[Andy]

I suspect it may be your backend -- perhaps the database is slow, or the hardware can't keep up with the load?

[admin]

I suspect it may be your backend -- perhaps the database is slow, or the hardware can't keep up with the load?

Can you reproduce this problem with live demo ?
Possible, this is problem with slow e-mail notification.

[Andy]

I tried it just now in the live demo. It's still pretty slow: 890 msec reported on the page when I click on Add, but more like 8+sec real time. When I click on "Save", it reports 500msec but it takes more like 8sec to refresh to the note page.

Adding tasks this way is pretty painful, especially since you need to insert both a task and a note in order to assign it to someone.

[admin]

I tried it just now in the live demo. It's still pretty slow: 890 msec reported on the page when I click on Add, but more like 8+sec real time. When I click on "Save", it reports 500msec but it takes more like 8sec to refresh to the note page.

Adding tasks this way is pretty painful, especially since you need to insert both a task and a note in order to assign it to someone.

Yes, this is because full text search index update takes about 8 sec to update on our database:

Code: Select all

[gran.app.adapter.kernel.index.BaseIndexAdapter]: 7969 total milliseconds


We'll install tomorrow Beta 3, that should reindex database daily. Also we allow to change handler when submit, no additional bug-note required to change handler.

[admin]

I tried it just now in the live demo. It's still pretty slow: 890 msec reported on the page when I click on Add, but more like 8+sec real time. When I click on "Save", it reports 500msec but it takes more like 8sec to refresh to the note page.

Adding tasks this way is pretty painful, especially since you need to insert both a task and a note in order to assign it to someone.

Yes, I am quite sure that we'll resolve this issue tomorrow.

[Andy]

Thanks for the quick response, I look forward to the upgrade

[admin]

Thanks for the quick response, I look forward to the upgrade

Done, it should be faster now.